Terms and conditions

For information:

CANCELLATION POLICY: We do not have a cancellation policy. See article 6.

When paying both cash and electronically, you automatically agree to our terms and conditions and acknowledge that you have taken note of them.

In the event of a breakdown on the road, the customer is responsible for having the bicycle repaired if necessary. The customer pays for the repair himself. We do not reimburse anything.
No responsibility for us. If the bicycle is rented for several days, the customer can take out insurance with Fiets Ned or your own travel insurance.

Definition of terms.

In these terms and conditions the following definitions apply:

Bicycle: the bicycle or other item that is (partly) the subject of the rental agreement.
Tenant: the natural or legal person who enters into the lease as a tenant.
Lessor: Rent a Bike Haarlem who as lessor concludes the rental agreement;
Consumer: the tenant who is a natural person and who has not concluded the lease in the course of a profession or business.

Damage of the landlord:

The financial loss suffered by the lessor as a result of:

damage (including a condition of the bicycle or of parts thereof that does not suit normal wear and tear) or loss
of the bicycle or its accessories (including key) or parts thereof. This damage includes the costs of replacing
(parts of) the bicycle and the loss of rental income.
damage caused by the bicycle to a person or property, for which the lessor or the liability insurer of
the bicycle is liable to third parties.

Driver: the actual driver of the bicycle.

Written: In writing or electronically.

Damage, loss and theft: The renter is liable for damage to or loss of the bicycle(s) or parts thereof, as well as bicycle keys and chain(s)/locks, against amounts that are determined by the lessor according to normal standards, unless they are stated in the lease under the current market value. The bicycle(s) is (are) not insured against liability or hull damage, nor against theft.

Costs during the rental period: All charges and taxes with regard to the bicycle(s) are (are) for the account of the renter. Likewise, all costs associated with its use, such as storage, maintenance and repairs, are at his expense. The interim return of the bicycle(s) terminates the rental agreement without the right to a reduction of the rent stated in the contract or the increased rent due to an extension. This also applies in case of illness, etc.

Article 1: Applicability.

These General Terms and Conditions apply to all agreements for the rental and rental of bicycles, including any accessories that are concluded between the lessor and the lessee.

Article 2: The offer.

1. The lessor makes a quotation/offer in writing or orally at the choice of the lessee.

2. The offer contains a complete and accurate description of the lease term, the rent and possible additional cost elements.

3. The offer states the telephone number where the company can be reached.

4. The offer states the method of payment.

5. If reasonably possible, the offer is accompanied by a copy of these General Terms and Conditions.
If this is not possible, the general terms and conditions will be handed over when the agreement is concluded.

Article 3: The agreement

1. The agreement is concluded by acceptance of the offer.
2. The rental agreement is entered into for the period and the rate as stated on the rental agreement
or otherwise agreed. The rental agreement also states the time of the start and end of the rental period.

Article 4: The price and price changes.

1. The rent and any additional cost elements are agreed in advance, as well as any authority to make interim price changes.
The landlord ensures that the rent is stated properly on the tenancy agreement.
2. If a price change occurs within three months after the conclusion of the agreement, this will not affect the agreed price.

3. The second paragraph does not apply to price changes arising from the law, such as those relating to VAT.

Article 5: The rental period and exceeding the rental period

1. The renter is obliged to return the bicycle to the company and address stated in the rental agreement or to the address agreed upon at the latest on the day and at the time when the rental period ends. The lessor is obliged to receive the bicycle during opening hours.
2. The bicycle may only be returned outside opening hours and/or made available at another location with the permission of the lessor.
3. Agreements about returning the bicycle earlier within the agreed rental period are without obligation. There will be no refunds.
4. If the bicycle has not been returned in the agreed manner after the expiry of the possibly extended rental agreement, the lessor is entitled to return the bicycle
take back immediately. The obligations of the renter arising from this agreement remain in force until the bicycle is again in the possession of the lessor.
5. If the renter has not returned the bicycle in time, the lessor is entitled to charge the renter 20% daily rent for each hour by which the rental period is exceeded. After exceeding 5 hours, up to 11/2 times the daily rent can be charged per day, without prejudice to the tenant’s obligation to compensate damage suffered and to be suffered by the landlord. If it is actually permanently impossible to return the bicycle, no increased rental price will be charged. The increase in the rental price does not apply if the tenant demonstrates that the exceeding of the rental period is the result of force majeure.

Article 6: Cancellation

Once your reservation has been confirmed by us and paid for by you, it is guaranteed and irrevocable. After that, no refund of the rental amount can be made. We do not have a refund policy. You have lost the full rent. Not even when sick. For the rental period, the cancellation costs are 100% of the rent. The interim return of the bicycle(s) terminates the rental agreement without the right to a reduction of the rent stated in the contract or the increased rent due to an extension. What we do offer is shifting the rental date. This is possible for a payment of €7.50 administration costs.

Article 7: Payment

1. Advance payment of up to 50% of the rent can only be requested for rental agreements where the rental period starts within three months. Payment of a deposit may be required at the start of the rental period.
2. The deposit will be returned after settlement of the outstanding costs as soon as the bicycle has been returned, unless there is damage on the part of the lessor. In the event of damage by the landlord, the deposit will be returned insofar as it exceeds the amount for which the tenant is liable. This return will take place as soon as it is clear that such an excess has occurred. If there is only damage to the bicycle, the return will in any case take place within 2 months; if there is (also) damage to third parties, within 6 months.
3. In the event that the lessor’s damage is caused by third parties and the lessor has fully recovered the damage from these third parties, the deposit will be returned within 14 days after the damage has been recovered. The lessor will make every effort to recover damage caused by third parties as soon as possible. The landlord will keep the tenant informed of developments. The tenant remains responsible at all times.
4. Unless otherwise agreed. payment of the rent must be made immediately before the rental period. Payment of other amounts must be made within ten days of receipt of the relevant invoice.

5. For reservations, the rental amount must be on the lessor’s account at least two days in advance. The consumer must pay the amount due before the expiry of the payment date. If he does not do this, the entrepreneur will send a free payment reminder after the expiry of that date and give the consumer the opportunity to pay the outstanding amount within fourteen days after receipt of this payment reminder. If after the payment reminder has still not been paid. The entrepreneur is entitled to charge interest from the moment of default. This interest is equal to the statutory interest. Judicial and extrajudicial costs incurred by a party to enforce payment of a debt may be charged to the other party. The amount of these costs IS subject to (legal) limits. It is possible to deviate from this in favor of the consumer.

Article 8: Tenant’s obligations.

1. Without prejudice to the following, the renter must handle the bicycle as befits a good renter and ensure that the bicycle is used in accordance with its intended use.
2. The tenant must be able to identify himself with a valid ID Card or passport. You leave this behind as a deposit or pay a 150 euro deposit per bicycle and a copy of your valid ID. For E-bikes, it is mandatory to leave your valid proof of identity and a deposit of 150 euros per bicycle.
3. The renter is obliged to return the bicycle to the lessor in its original condition. This means, among other things, that the renter is obliged to undo any changes and additions made to the bicycle by or on behalf of him, to such an extent that he can return the bicycle to the lessor in its original condition. The tenant cannot claim any right to compensation for this. The lessor first checks the bicycle before proceeding with the return of personal data.
4. The renter is obliged to secure the cargo of the bicycle in a careful manner.

  • 5. Only persons who are designated as drivers in the rental agreement may drive the bicycle. The renter is not allowed to make the bicycle available to a person who is not listed as a driver on the rental contract. The renter must carefully ensure that none of the persons designated as driver in the rental agreement are driving the bicycle if they are not authorized to do so or are apparently mentally or physically unfit.
    6. The renter is not allowed to rent out the bicycle.
    7. The tenant is not allowed to take the bicycle outside the national borders of the Netherlands, unless otherwise agreed in writing with the landlord.
    8. In the event of damage or defects to the bicycle that are known or perceptible to the renter, the renter is not permitted to use the bicycle if this could lead to aggravation of the damage or defects, or to a reduction in road safety.
    9. The renter is obliged to impose the obligations and prohibitions of this article on the driver, passengers and other users of the bicycle and to monitor compliance with these.
    10. The renter must, among other things, handle the keys belonging to the bicycle with care.
    11. The renter declares that he has received the rented bicycle in good condition.
    12. In case of unforeseen problems/defects, ALWAYS contact the landlord first. The landlord is not liable for costs and/or repairs incurred (by the tenant himself).

    Article 9: Instructions for the tenant

  • For E bike, mountain bike and cargo bike: 1500 euros. Urban Arrow cargo bike: 4000 euros
    1. The renter is obliged to return the bicycle clean. In the event of non-compliance with this obligation, the cleaning costs may be charged, with a minimum of € 10.-.
    2. In the event of known or observable defects, damage to or with the bicycle or loss of the bicycle, the renter is obliged to report this as soon as possible.
    3. to follow the instructions of the lessor
    to provide solicited and unsolicited all information and documents relating to the event to the lessor or its insurer
    4. not to leave the bicycle without properly protecting it against the risk of damage or loss
    5. to provide the lessor and persons designated by the lessor with all requested cooperation to obtain compensation from third parties or to defend against claims from third parties.
    6. In the event of accidents, damage or loss, the tenant is also obliged to
    7. In the event of theft, the renter is liable for the new value of the bicycle, not including loss of rent. In the event of theft, the tenant must always report theft to the police. Proof of declaration must be submitted to the landlord. We would like to receive both keys back from you. If not, we are forced to report the theft to the police.
    8. submit a fully completed and signed claim form to the lessor as soon as possible
    9. Refrain from acknowledging guilt in any form
  • 10. Bij diefstalyou should immediately pay us the amount of the value of the bicycle. For the normal and 3 and 7 gear bike and tandem: from 495 euros – 795 euros.
    .
    11. Dogs are not allowed in the Urban Arrow
    12. It is not allowed to transport/perform removals/heavy materials with the Urban Arrow
    13. The renter is obliged to impose the obligations and prohibitions of this article on the driver and other users of the bicycle and to monitor compliance with these
    14. The tenant must inform the landlord as soon as possible about
    15. The occurrence of an event as a result of which damage to, with or by the bicycle arises or can reasonably arise; breakdown of the bicycle
    16. missing or otherwise loss of control over the bicycle, parts and accessories thereof
    17. seizure of the bicycle; and about other circumstances about which the lessor should reasonably be informed
    18. If the lessor must provide information to authorities about the identity of the person who has ridden or used the bicycle at any time, the lessee must answer questions from the lessor in this regard as soon as possible.

    Article 10: Landlord’s obligations

1. The lessor delivers the bicycle with the legal and agreed modalities and accessories clean, well-maintained and, insofar as the lessor is known or should be, in a technically good condition.
2. The lessor, together with the lessee, draws up a report prior to the rental in which any damage that is already on the bicycle is indicated.
3. The lessor provides the lessee with the required documents prior to the rental period.
4. The lessor inspects the bicycle immediately upon return by the lessee for any damage. This applies both when returning the bicycle at your own location and when returning the bicycle at another location.
The time in the reservation system will then be adjusted for you.
5. if paying by invoice: The invoice must be paid at least two days in advance. No refund of the rental amount can be made. Not even when sick.

Article 11: Liability of the tenant for damage

1. In the event of damage suffered by the lessor, the tenant is liable per claim.
2. If, however, the damage has arisen as a result of acts or omissions in violation of Article 8, the tenant is fully liable for damage suffered by the landlord, unless he proves that this act or omission is not attributable to him or full compensation according to the standards of reasonableness and fairness would be unacceptable.
3. If the bicycle is returned with the permission of the lessor outside the opening hours of the lessor and/or is made available for collection by the lessor at a further agreed location, not being the business location of the lessor, the lessee shall remain in accordance with the first or second liable for the damage suffered by the lessor until the time when the lessor has actually inspected the bicycle or had it inspected. In the situations mentioned here, the lessor will inspect the bicycle at the first opportunity and will immediately inform the lessee if damage is found.

4. In the event of damage to the bicycle abroad, the costs of repatriation of the bicycle are at the expense of the renter, unless the second paragraph of this article applies.
5. The renter is liable for the behavior and omissions of the driver and other users of the bicycle, even if they had the consent of the renter.

Article 12: Defects in the bicycles liability of the lessor

1. In the event of damage to the renter caused by a defect in the bicycle, the lessor is liable for compensation for this damage, except insofar as the injured party can assert a right to payment under insurance or provision on other grounds.
2. The lessor is obliged to remedy defects at the request of the lessee, unless this is impossible or requires expenses that cannot reasonably be expected from the lessor in the given circumstances. This obligation does not apply if the tenant is liable to the landlord for the occurrence of the defect and/or for the consequence of the defect.
3. The renter is therefore liable for damage to the rented bicycle and will reimburse both the repair costs and the necessary replacement of the damaged parts. This also includes patching or replacing flat tires. Even if you have this repair carried out at other bicycle repair shops, this is at your own expense.

Article 13: Termination of the rent

1. The lessor is entitled to terminate the rental agreement without notice of default or judicial intervention and to take possession of the bicycle again, without prejudice to his right to compensation for costs, damage and interest if:

during the rental period, the tenant does not fulfill one or more of his obligations in a timely manner or in full, unless the shortcoming does not justify the dissolution
tenant dies
The renter will fully cooperate with the lessor in order to have the bicycle returned to its possession.
If the tenant dies before the rental period starts, the rental agreement is dissolved without notice of default or judicial intervention.
The lessor is not liable for damage resulting from the dissolution of the lease.

Article 14: Complaints and Mediation Scheme

Complaints about the implementation of the agreement must be submitted fully and clearly described to the landlord in good time after the tenant has discovered the alleged shortcomings. Failure to submit the complaint in time may result in the tenant losing his rights in this regard.

Article 15: Processing of personal data of the renter and the driver

The personal data stated on the contract are processed by the lessor as the responsible party within the meaning of the Personal Data Protection Act in a personal registration. Based on this processing, the lessor can execute the agreement, provide the tenant or driver with optimal service and current product information and make personalized offers to the tenant or driver.

Article 16: Applicable law

The rental agreement is governed by Dutch law unless the law of another country is applicable on the basis of mandatory law.

Article 17: Insurance

Allianz’s insurance conditions apply. The deductible is not surrenderable. You can read the conditions here. We must charge you €10 for each administrative action.

URBAN ARROW:

PLEASE NOTE: It is strictly forbidden to transport dogs. Strictly forbidden to participate in removals. Not suitable for adults to sit in.