FAQ

Here you will find answers to frequently asked questions. If your question is not listed here, please let us know. Then contact us by phone or e-mail and ask your question. We are happy to answer for you.

Frequently Asked Questions

How can I make a reservation

You can make a reservation through our site www.rentabikehaarlem.nl . If you click on it, you will be redirected to making the reservation. There you can follow the indicated steps and easily make a reservation.

Cancellation:

Rent A Bike Haarlem has no cancellation policy. Not even in case of illness, etc.

 

No, it is not possible to reserve a bicycle by phone or email.

If you want to be insured for your bicycle (especially holidays and holidays), this is wise. We can therefore give you the bicycles more quickly. You report to Counter 2. Customers with a reservation always have priority.

You can visit our branch and what is available you can still rent at that time.

You will receive the charger for the battery of your rented electric bicycle if you rent for several days. To use the charger, first insert the plug into the socket, then the plug into the battery!

All our bikes have 2 approved locks

All our bicycles have carrier straps. Note: these are not suitable to tie suitcases under. With a stretched binder you pay € 7.50.

Your own Maxi-Cosi can be attached in our Cabby’s and in the Urban Arrow (electric cargo bike).

Nothing at the moment, we have temporarily stopped renting out dog baskets and carts etc.

We rent out different sizes of mountain bikes. The smallest size is XS which is suitable for a length of 1.50 to 1.55. The largest size is XL which is suitable for the height of 1.90+.

We do not rent children’s e-bikes. All our e-bikes are 28 inches.

You will receive a pump and adhesive set from us. If you have taken out insurance with us and you are in the vicinity of Kennemerland, we will exchange or repair the bicycle for you. Are you renting for several days? Then you can take out insurance via FietsNed. Rent a Bike Haarlem does not mediate in this.

You can change a reservation subject to change. To change these you can email us and DO NOT call and we will process this for you if possible. Up to 2 days in advance. You can reach us at the email address & nbsp; info@rentabikehaarlem.nl. & Nbsp;

You can cancel your reservation but we do not have a cancellation policy, which means that we cannot refund the amount paid.

You can cancel your reservation but we do not have a cancellation policy, which means that we cannot refund the amount paid.

We open at 9 a.m. and you can pick up the bikes from us. We are happy to take our bikes back before closing time 5.45 pm, so that they are ready for the next day! See our site for the current opening hours.

This is possible, only with an additional payment of half a day’s rent. Does not apply to E-bikes

Yes! where you got the bicycles, you also have to return the bicycles: Lange Herenstraat 36, Haarlem.

You can certainly return your bike earlier when you no longer need it. But watch out! the full rent remains valid for any timely return. You can find this in our rental conditions.

In principle not, as this is not always possible. If delivery can be made, we will charge driver costs.

Contact us immediately: 003123-5421195. You must also report the incident to the police at all times. We need the police report and the 2 keys.

Contact us immediately: 003123-5421195.

Contact us: 003123-5421195. We are then obliged to replace the lock. We will pass on the costs for this to you. € 25 per slot.

Our rental conditions can be found here .

No, unfortunately not. However, we do have an advantageous rate in collaboration with Interparking. Check out their website. & nbsp;

At Rent A Bike Haarlem, the minimum age for renting an E-bike is 18 years.

If you rent a bicycle from us, you must submit a valid passport or ID or a driver’s license. Another option is to pay a deposit of € 150 and hand in a copy of proof of identity. We put both in a sealed envelope in our safe.

Unfortunately, you cannot return the rental bike after closing time. Closing time is at 6:00 PM every day. You return the bicycles before 5:45 PM.

No that is not possible with us.

Yes you can. The costs for bicycle insurance are:

E bikes €5,- per bike, per day
Urban Arrow €7.50 per bike, per day
8 Geared bicycle, €2,50 per bicycle, per day
3 Gear bike, €2,- per bike, per day
Tandem, €3.50 per bike, per day
Children’s bicycle, €2,- per bicycle, per day

Click here for the conditions.