FAQ

Here you will find answers to frequently asked questions. If your question is not listed here, please let us know. Then contact us by phone or e-mail and ask your question. We are happy to answer for you.

Frequently Asked Questions

How can I make a reservation

You can make a reservation through our site www.rentabikehaarlem.nl . If you click on it, you will be redirected to making the reservation. There you can follow the indicated steps and easily make a reservation.

Cancellation:

Rent A Bike Haarlem has no cancellation policy. Not even in case of illness, etc.

 

Can I reserve a bicycle by phone?

No, it is not possible to reserve a bicycle by phone or email.

Is it necessary to reserve the bikes in advance?

If you want to be insured for your bicycle (especially holidays and holidays), this is wise. We can therefore give you the bicycles more quickly. You report to Counter 2. Customers with a reservation always have priority.

I have not made a reservation in advance

You can visit our branch and what is available you can still rent at that time.

How can I charge my rented electric bicycle?

You will receive the charger for the battery of your rented electric bicycle if you rent for several days. To use the charger, first insert the plug into the socket, then the plug into the battery!

All our bikes have 2 approved locks

All our bicycles have carrier straps. Note: these are not suitable to tie suitcases under. With a stretched binder you pay € 7.50.

What can you rent for parents with a baby under 9 months?

Your own Maxi-Cosi can be attached in our Cabby’s and in the Urban Arrow (electric cargo bike).

What can you rent for our dog?

Nothing at the moment, we have temporarily stopped renting out dog baskets and carts etc.

Do you also have children's mountain bikes?

We rent out different sizes of mountain bikes. The smallest size is XS which is suitable for a length of 1.50 to 1.55. The largest size is XL which is suitable for the height of 1.90+.

Do you also have children's e-bikes

We do not rent children’s e-bikes. All our e-bikes are 28 inches.

What if we have a breakdown on the road?

You will receive a pump and adhesive set from us. If you have taken out insurance with us and you are in the vicinity of Kennemerland, we will exchange or repair the bicycle for you. Are you renting for several days? Then you can take out insurance via FietsNed. Rent a Bike Haarlem does not mediate in this.

Can I change my reservation?

You can change a reservation subject to change. To change these you can email us and DO NOT call and we will process this for you if possible. Up to 2 days in advance. You can reach us at the email address & nbsp; info@rentabikehaarlem.nl. & Nbsp;

Can I cancel my reservation?

You can cancel your reservation but we do not have a cancellation policy, which means that we cannot refund the amount paid.

If the weather forecasts are bad, can we cancel our reservation?

You can cancel your reservation but we do not have a cancellation policy, which means that we cannot refund the amount paid.

What time can I pick up the bike and return it at what time?

We open at 9 a.m. and you can pick up the bikes from us. We are happy to take our bikes back before closing time 5.45 pm, so that they are ready for the next day! See our site for the current opening hours.

Can the bicycles be returned in the morning at opening time?

This is possible, only with an additional payment of half a day’s rent. Does not apply to E-bikes

Does the collection address have to be the same as the return address?

Yes! where you got the bicycles, you also have to return the bicycles: Lange Herenstraat 36, Haarlem.

Can I return my bike earlier?

You can certainly return your bike earlier when you no longer need it. But watch out! the full rent remains valid for any timely return. You can find this in our rental conditions.

Do you deliver the bikes to the hotel or booked accommodation?

In principle not, as this is not always possible. If delivery can be made, we will charge driver costs.

What should I do in case of theft?

Contact us immediately: 003123-5421195. You must also report the incident to the police at all times. We need the police report and the 2 keys.

What should I do in case of damage?

Contact us immediately: 003123-5421195.

What should I do if I have lost my bike key?

Contact us: 003123-5421195. We are then obliged to replace the lock. We will pass on the costs for this to you. € 25 per slot.

What are the rental conditions?

Our rental conditions can be found here .

Can you park for free at the store?

No, unfortunately not. However, we do have an advantageous rate in collaboration with Interparking. Check out their website. & nbsp;

What is the minimum age for renting an E-bike?

At Rent A Bike Haarlem, the minimum age for renting an E-bike is 18 years.

What do I have to hand over when I rent a bike?

If you rent a bicycle from us, you must submit a valid passport or ID or a driver’s license. Another option is to pay a deposit of € 150 and hand in a copy of proof of identity. We put both in a sealed envelope in our safe.

Can I return the rental bike after closing time?

Unfortunately, you cannot return the rental bike after closing time. Closing time is at 6:00 PM every day. You return the bicycles before 5:45 PM.

Can I also rent a bicycle for half a day?

No that is not possible with us.